Payment Methods
BBrepairshop.com accepts Visa, MasterCard, Discover, American Express, and PayPal as payment for orders through our web site. Purchase orders are accepted with approved credit. Please call or email either our sales or accounting department for details. If you use PayPal we suggest that you do not select "eCheck" as your method of payment. Customers who use eChecks as payment will have their orders held until the payment clears (3-14 days). Walk-in customers may pay with a credit card or with cash.

Please note that all credit card orders where the AVS and CVV checks on the provided data are not perfect matches will be held until the information can be verified (AVS verifies the billing address and the CVV code is the last 3 digits on the signature panel of Visa, MasterCard, and Discover cards). This will void the same-day shipping if an expedited shipping method is selected. If your order is held we will email you requesting verification. If we do not receive a response within 1 week, or if the information cannot be verified, then the order will be cancelled and a refund will be issued.

All transactions are handled in US Dollars. Foreign customers should be aware that varying exchange rates may cause refunds to be issued for slightly less or slightly more than you originally paid if you cancel an order or return an item.

Corporate, Educational & Government Orders
BBrepairshop.com accepts purchase orders from US Corporations, US Government Agencies and Public US Educational Institutions. Orders can be faxed to (713) 333-6365 - Attention to Paul.

Purchase orders must be typed (or computer printed) and need to include the name, item #, and cost for each product ordered. Please note that all purchase orders will be shipped via UPS Ground and that the appropriate shipping fees will be added to your bill. Payment terms are "Net 15" from the date that the products are shipped, not from the date that products are received or from the date that the receiver approves the purchase order. New accounts may be required to send a credit application prior to ordering.

Order Changes and Cancellations
All requests to change or cancel an order should be carried out on the phone with one of our representatives. Requests that are sent via email or requests left as phone messages may not be received in time and your order may ship. Once an order has been packed and tagged for pickup, changes cannot be made and the order cannot be cancelled. Please note that at certain times of the day/week it may take less than 30 minutes to ship your order, and that our warehouse staff works evenings and weekends, so it may not be possible to change or cancel it once placed. Please make sure that your order is correct before
clicking "Submit Order".

Privacy Statement
What we do with your information:
BBrepairshop.com will not rent, sell, or share any of your personal information that you provide us through our website, e-mail, or postal mail. We will only use your information to send updates about your order.

How we Protect your information:
BBrepairshop.com uses SSL (Secure Socket Layer) encryption when transmitting sensitive information. An icon resembling a padlock is displayed on the bottom of most browsers window during SSL transactions that involve credit cards and other forms of payment. The information you provide will be stored securely on our servers.

Shipping Policy
Locations:
We ship to locations within the United States, as well as worldwide.

Shipping Costs:
Our shipping costs are based on the weight of the products, the distance they must travel, and the shipping method chosen. For international shipments, shipping charges do not include the brokerage fees, taxes or tarrifs.

Price Quotes:
If you need to find out how much shipping will cost on your order, please put all of the items that you plan on ordering into your shopping cart. Once you click on the checkout button, you will be prompted to enter your shipping address. You will receive a shipping quote on the next page based on what shipping option you chose. Please keep in mind that you will not be asked to enter any of your billing information until we give you a shipping quote.

Shipping Methods:
UPS and FedEx are our primary shipping carriers. Since neither UPS or FedEx do not deliver to P.O. boxes, we strongly recommend you indicate either a residential or business shipping address to avoid delays.

Standard Shipping – Packages will ship via UPS or USPS as requested (expect delivery in 3-7 days). International orders will ship USPS Global Express or Priority. Business day delivery only (M-F).

3 Day Select* – Time-definite shipping method. Business day delivery only (M-F). Expect delivery within 3 business days of shipment. Orders placed before 3:00 PM Central Time will ship out the same day (except in cases where an item may be out of stock, subject to limited availability, or where "PayPal" has been indicated as the method of payment).

2nd Day Air* – Time-definite shipping method. Business day delivery only (M-F). Expect delivery within 2 business days of shipment. Orders placed before 3:00 PM Central Time will ship out the same day (except in cases where an item may be out of stock, subject to limited availability, or where "PayPal" has been indicated as the method of payment)

Next Day Air* – Time-definite shipping method. Business day delivery only (M-F). Contact us for Saturday Delivery. Expect delivery within 1 business day of shipment. Orders placed before 3:00 PM Central Time will ship out the same day (except in cases where an item may be out of stock, subject to limited availability, or where "PayPal" has been indicated as the method of payment)

Canada (UPS Standard Ground to Canada) – International ground shipping (Canada only). Limited to regions where UPS Standard delivery is available (orders will not be accepted from customers located in zip codes that start with "X", "Y", or "Z"). Business day delivery only (M-F).

*Time-definite shipments (3 Day Select, 2nd Day Air, and Next Day Air) that do not arrive by the end of the day on the scheduled delivery date (due to carrier delays) may have a partial refund issued to reflect the service that was received.


Refunds cannot be issued due to delays from unavailability of the recipient, acts of God, acts of public authority, riots, strikes, labor disputes, civil commotions, disruptions in air or ground transportation networks due to weather phenomena or natural disasters, or in the event that an ordered product is out of stock or has limited availability. BBrepairshop.com reserves the right to select the carrier of their choice in shipping your order.

Abnormal Shipping Charges
Due to shopping cart malfunctions BBrepairshop.com, Inc. reserves the right to make corrections to customer orders after they are placed. With customer permission BBrepairshop.com may also make additional charges to a customer’s credit card after an order is placed.

Damaged Shipments:
We try our best to prevent damage to all packages during transit by packing each order carefully. Unfortunately, there will be the occasional damaged item.

When shipping damage occurs please make sure that you do not dispose of the original shipping container or any of the packing material (if the original box and packing material are not available then we will not be able to file a claim and we will be unable to replace your damaged item). Please pack the damaged item back up as you received it and contact us immediately via email (shipping@BBrepairshop.com) or phone. Make sure that you include a detailed description of the damage to the item, as well as a description of the package if there is any damage to the carton.

Once you have notified us of the damage we will start a claim with the shipping carrier. A representative of that carrier may contact you regarding a pickup or an on-site inspection. Once the package has been inspected by the carrier we will ship out a replacement for the damaged item.


Undeliverable or Refused Shipments:
Packages will be shipped back to us if the customer refuses the package, is not available for several days for delivery, or if the address entered is incorrect or incomplete. In this case, the customer will be responsible for all shipping charges. If the customer chooses not to have the item reshipped, they will be subject to a 20% restocking fee before they are credited back for the items. In addition, any postage due associated with a recovering a refused package will be deducted from the refund.
Once the order is shipped, it may not be refused due to delays in shipping or order processing.

NOTE: We will not pay recovery fees for ANY refused Canadian shipments. Canadian customers who refuse packages will not receive refunds for the items that were shipped and the products will become the property of UPS. If you decide that you do not want the items then you will need to accept the shipment and then contact us at rma@BBrepairshop.com to receive return authorization.

Freight Forwarders:
BBrepairshop.com ships throughout the United States as well as wordwide.

Customers in other countries may place orders with us using a freight forwarding company as your shipping address (if the address of the forwarding company is listed as an authorized secondary address with the credit card issuer) but we will provide no support on any products that are ordered and will not be responsible for lost, damaged, or incomplete packages. If you use a freight forwarding company then you do so at your own risk.

Return and Exchange Policy
Terms and Conditions:

1. All returns and exchanges must be initiated within 15 days from when the products are delivered. Returns must be received by a BBrepairshop.com employee within 15 days of receiving an RMA number.
2. All products must be received in new, resalable condition. The condition of the product will be determined at our discretion.
3. Customers are responsible for all return shipping costs. This is analogous to paying for gas to drive a product back to the store you bought it from. Packages that arrive "COD" or "Postage Due" will be refused.
4. A 15% restocking fee will be charged for all non-defective returns. A larger restocking fee may be deducted if the returned merchandise is not resalable. The 15% restocking fee may be waived if an exchange for a similarly priced item is desired.
5. Packages refused by the customer will be restocked with a 20% fee deducted from the refund. In addition, any postage due or brokerage fees associated with recovering a refused package will be deducted from the refund.
6. Shipping charges are not refundable once an order has shipped.
7. Returns will not be accepted without an RMA number on the outside of the shipping container. Email rma@BBrepairshop.com to receive an RMA number. Please include your order number, your name, the product that you wish to return and a reason for the return. Unauthorized returns will be refused or returned at your expense.
8. We may, for some items, cross-ship a replacement for an item that was DOA. In that situation we must receive the defective product back within 15 days of your being issued an RMA number or we may charge your credit card for the cost of the replacement item (plus shipping).
9. Authorized returns will be processed within 7 business days of when they are delivered. Unauthorized returns and refused packages can take up to 3 weeks to be processed and may be refused or returned to you at your expense. If your return has not been processed within that time please email rma@BBrepairshop.com.
10. Returns will not be accepted for any of the following:

Defective Items:
If an item is DOA (or fails within the first 90 days) then please contact us at rma@BBrepairshop.com for an RMA number and we will replace the item for you. Replacement of defective items reported within 72 hours of delivery will be sent out via the shipping method originally paid for. Replacement of items that failed after that (but still during the first 90 days) will be shipped out UPS Ground.

Return Shipping instructions:
All returned items should be packed in the same manner as they were originally shipped to you. Products returned without a separate shipping box or without the original product box will be refused. You will need to write the RMA number that was issued on the outside of the shipping container (do not mark the product box) or on the shipping label. You are free to use any carrier that you choose (we recommend UPS) but we strongly suggest that you purchase Insurance and Signature Confirmation as we are not responsible for any packages lost or damaged during the return trip. In the event that a package is listed as"Delivered" but cannot be found, only the signature of an BBrepairshop.com employee will suffice as proof of delivery to our warehouse.